Our Complaints Procedure
We aim to deliver the highest possible service standards and are committed to dealing with problems and improving our service wherever possible. If we haven't lived up to your expectations please voice your concerns by following this complaints procedure.
Making a Complaint
Firstly Inform us of your complaint and how you think it could be resolved by contacting us on the phone, by email or in the post.
By Phone:0845 4594490
By Email:mail@rightmortgageadvice.co.uk
By Post:rightmortgageadvice.co.uk
23 Ingersley Road
Bollington
Cheshire
SK10 5RE
Dealing with your Complaint
We'll try to resolve your complaint there and then. where this is the case we will write to you detailing our findings and agreed resolution of the complaint if applicable within five working days.
If we are unable to resolve the complaint immediately, we'll write to you within five working days to acknowledge your complaint and let you know when you can expect a full response. We'll also let you know the name and contact details of the person handling your complaint.
If we are unable to resolve the complaint within four weeks we will write to you again detailing the progress of the complaint and by what date we expect to issue a final response.
If you are still unhappy
If we haven't issued our final response within eight weeks of you making your complaint, or if you're unhappy with our finding, you can ask the Financial Ombudsman Service to review the matter. The Financial Ombudsman Service will normally only consider your complaint once you've tried to resolve it with us, so please take up your concerns with us first and we'll do all we can to help. Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Tel: 0845 080 1800.